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Sales Progressor / Customer Relations

Thank you so much for your interest in our job vacancy!  Here’s all the details about the role:

Job Title: Sales Progressor/Customer Relations
Location: Helmores, 111-112 High Street, Crediton, Devon
Salary: £27,000-£32,000 per annum based on experience
Type: Full-time, Permanent.  We may consider part time applicants on a job sharing basis.

Are you passionate about providing exceptional customer service and eager to join a friendly and supportive team? 

We’re a leading estate agency in Devon, searching for a highly motivated and enthusiastic Sales Progressor / Customer Relations person to become part of our dynamic team. With our commitment to delivering world-class service to buyers and sellers, we want to hear from candidates who share our dedication to excellence.

Role Description:

You’ll play a crucial role in forming relationships with buyers, sellers, solicitors, and other estate agents ensuring a smooth and enjoyable property selling journey. Your primary responsibilities will include:

  • Building and maintaining strong connections with all parties involved in property transactions, from the point a sale is agreed, right through to completion
  • Addressing any concerns that may arise during the process, offering empathetic and honest support and guidance to clients
  • Collaborating with colleagues, other estate agents, financial advisers, solicitors and surveyors to facilitate seamless transactions
  • Providing clients with timely communication and regular updates, managing their expectations throughout the process
  • Utilising our CRM to accurately and efficiently log all sales activities

Key Qualities and Skills:

The ideal candidate for this role will possess the following qualities and skills:

  1. Exceptional communication skills: Clear and professional communication is essential when interacting with a diverse range of people, both in person, over the phone and email.

  2. Strong interpersonal skills: Building rapport and nurturing positive relationships is vital to your success in this role.

  3. Problem-solving and negotiation abilities: Mediating between parties, resolving conflicts, and finding mutually beneficial solutions to challenges that may arise during the property selling process.

  4. Organisational skills and attention to detail: Managing multiple transactions and deadlines simultaneously requires excellent time management, prioritisation, and a keen eye for detail.

  5. Adaptability and resilience: The ability to adapt your communication style to suit different clients’ needs and preferences, as well as to stay calm and maintain a positive attitude when dealing with difficult situations, is essential.

  6. Experience with CRM and technology: Proficiency in using CRM systems and other relevant IT tools will be highly advantageous.

  7. Knowledge of the property selling process: An understanding of the various stages involved in property transactions is desirable BUT not essential. So, if you have exceptional customer skills but no property industry experience we still want to here from you!

Qualifications and Experience:

  • Previous experience in a customer service or sales role, whether in estate agency or not.  
  • A strong track record of achieving excellent customer service outcomes and maintaining client satisfaction
  • Experience working with CRM systems and other relevant software tools

What We Offer:

At Helmores, we value our team members and strive to provide a supportive and inclusive work environment. In addition to a competitive salary, you can expect:

  • Opportunities for professional growth and development
  • A welcoming, collaborative team culture
  • Comprehensive training and ongoing support
  • The chance to work for a well-established and respected estate agency in Devon
  • We have a large office building with comfortable staff room and gym

If you believe you have the skills, experience, and dedication to excel in this role, we want to hear from you! 

To apply, please submit your CV and a cover letter outlining your suitability for the position to me
Jo Luxton: 
[email protected]
Tel: 01363 777999 

We are an equal opportunity employer and welcome applications from candidates of all backgrounds.

Jo Luxton
Manager, Helmores
[email protected]

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