We're Hiring: Rental Administrator

Position Filled 🙂

We manage over 320 rental properties across Mid Devon. The Rental Administrator is the person who keeps it all running smoothly, working alongside our lettings and sales teams to make sure tenancies are set up properly, tenants and landlords are looked after, and nothing falls through the cracks.

You will be the first point of contact for tenants, landlords, applicants, and contractors. Some days that means processing tenancy applications and chasing references. Other days it means fielding calls, booking viewings, coordinating maintenance, and making sure every bit of paperwork is where it should be. No two days are the same, and that is what makes it a good job.

What you will be doing

Answering calls and greeting visitors professionally and warmly
Managing property viewings, gathering feedback, and keeping the diary accurate
Processing tenancy applications including referencing, right-to-rent checks, deposit registration, and drafting agreements
Preparing compliant start-of-tenancy packs and ensuring all legally required documents are issued correctly
Coordinating property marketing, including arranging photography and floorplans
Handling internet enquiries and responding to leads promptly
Liaising with contractors to arrange maintenance and keeping records up to date
Supporting the sales team with applicant registration, viewings, and buyer/vendor communication
Maintaining accurate records across our CRM in line with GDPR requirements
Keeping on top of compliance with current lettings legislation including the Renters’ Rights Act 2025, deposit protection, gas and electrical safety, EPCs, and more

What we are looking for

You will need:

Proven admin experience and strong organisational skills
A confident, professional telephone manner
Good attention to detail (the kind of person who spots the mistake before it becomes a problem)
Strong IT skills and the ability to pick up new systems quickly
Excellent communication skills, both written and verbal
The ability to stay calm and friendly when juggling multiple priorities
GCSEs (or equivalent) in English and Maths at grade C/4 or above

It would be a bonus if you also have:

An interest in property and the local housing market
Experience with CRM or property management software
An understanding of the lettings or sales process
Previous customer service experience
A full driving licence and access to your own vehicle

The details

Salary: £28,000 per annum
Hours: Full-time, 40 hours per week
Working pattern: Monday to Friday, 8:30am to 5:30pm, plus occasional Saturday Mornings (on a rota basis)
Location: Office-based in Crediton with occasional travel for appointments

About Helmores

Helmores has been part of the Crediton community since 1699. Eighteen staff, over 150 years of combined experience, six Gold Awards, and a reputation built on doing things properly. We are members of The Guild of Property Professionals with a presence on Park Lane. People stay here because they like the work and they like the people they work with. And actually that matters more to us than any award!

How to apply

Send your CV to [email protected]

No agencies please.